Frequently Asked Questions
Everything you need to know about the world's most comfortable underwear.
What makes SAXX underwear different from other brands?
Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-on-skin friction.
How do I find the right size for me?
We recommend referring to our comprehensive Size Guide located on each product page. Our underwear is designed for a close fit, so if you are between sizes, we suggest sizing up for a more relaxed feel.
What is your return policy?
We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, you can return them for a full refund or exchange within 45 days of purchase, no questions asked.
How should I wash my SAXX to ensure they last?
To maintain the integrity of the technical fabrics, machine wash on a cold, gentle cycle and tumble dry on low. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.